Privacy Policy
We care about our customers and know that your privacy is important to you. This Privacy Policy ("Privacy Policy") is our way of sharing how we collect your information, why we need it, and how we use it.
Scope of Application
This Privacy Policy explains how we collect, use, disclose and manage your personal information that you provide to us when using the Website or otherwise, as well as our privacy practices. This Privacy Policy applies, without limitation, to any individual or entity that (i) uses the Website, (ii) creates an Account (as defined in our Terms of Service), or (iii) otherwise provides any personal information to us.
This Privacy Policy also applies to the information you provide to us after being presented with or directed to this Privacy Policy. This could be, for example, when you share your information with our service representatives (e.g. a customer service agent via e-mail) or send us a letter, email, or call us by phone.
Before submitting information to the Service, please review this Privacy Policy carefully.
Information We Collect and How We Use Your Information
We collect your information in three ways: (1) Information you give to us; (2) Information we automatically collect from your use of the Site (3) Information we collect from third parties.
Information you give to us
Your name and contact details (such as your email address, mailing address, phone number, and password)
Your payment information (such as your credit/debit card number, security/CVV code, and expiration date)
Your communications and contact history with us (such as emails, or communications with our social media channels)
Other information (such as product reviews, forum posts, survey responses, participation in promotions)
We use the information we collect:
· to identify the parties with whom we are dealing and to provide customized information and offers of products and services, including to enable third party services to display customized content and advertising provided by us, if and when we advertise.
· to manage and communicate with you about your account with us.
· for the purposes of fulfilling orders for products or services placed by you.
· to provide information about our company such as newsletters or other communications that you sign up for
· to provide marketing messages, promotions, offers of products and services and other content which we think will be of specific interest to you, where you have consented (or not opted out, as applicable).
Information we automatically collect from your use of the Site or the App
Purchase history and saved items (such as what you bought and what you've placed in your cart or saved)
Log data and device information (such as details about how you've used the Site or the App, IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, location data and page/product views or clicks)
Cookies and similar technologies
Information we collect from third parties, including third party services (for example if you link, connect, or login to the Site with your Google, Facebook, Instagram or Twitter accounts)
Your name and contact details (such as your email address, mailing address, phone number and password)
Social media handles (such as your Twitter or Instagram handle)
When We Share Your Information
We share your information with the following categories of recipients as an essential part of being able to provide the Site, including customer service, to you:
Companies and individuals that help us deliver our products to you, such as delivery and freight companies, payment service providers, logistics professionals, and delivery and freight companies.
Companies approved by you, such as social media sites (if you choose to link when available) and payment processors and card issuing banks if you choose to use their services or offerings.
Government and law enforcement agencies, to (i) comply with a legal process, subpoena, order, or other legal or regulatory requirement; (ii) enforce our Terms of Use or other policies; or (iii) pursue available legal remedies or defend legal claims.
We share your information with third parties only as described in this Privacy Policy, with your consent, or as disclosed at the time we collect your information.
Your purchase transaction data is stored only as long as necessary to complete your purchase transaction. Once complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS, as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read our partner Terms of Service and Privacy Statement here:
In general, the third-party providers used by us will only collect, use and disclose your Data to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. You may find the privacy policies for U.S. based the third-party service providers’ privacy policies at the following links:
When you click on links on our Website, they may direct you away from our Website. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. Once you leave our Website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our Terms of Service.
Our Cookie Policy
We use cookies when you visit our Site and App to analyze traffic, optimize performance and content and to provide an integrated and more personalized shopping experience for customers. Cookies are small text files that are stored by your Internet browser on your computer. While our cookies may change from time to time, we generally use the following types of cookies:
Functionality cookies, which allow you to navigate the site and use our features.
Analytics cookies, which allow us to measure, analyze and understand how our customers use the Site and to identify ways to improve both its functionality and your shopping experience. For example, we use Google Analytics to help us evaluate your use of the Site, to compile reports on website activity, and to provide other services related to website activity and internet usage. To learn how Google Analytics collects and processes data, please visit: “How Google uses information from sites or apps that use our services” located at www.google.com/policies/privacy/partners.
Customer preference cookies, which help us remember your preferences (like your language or location) and make your experience more personalized to you.
Targeting or advertising cookies, if and when we allow or utilize advertising on our website, which allow us to deliver digital ads relevant to you.
You can prevent the use of cookies by changing the settings in your web browser so that (i) it does not accept new cookies, (ii) it informs you about new cookies, or (iii) it deletes all already received cookies. By deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our Site (such as storing items in your Cart between visits, customizing your website experience, and making marketing messages more relevant).
Our Security Measures
The security of your information is important to us. We use appropriate technical and organizational safeguards to protect your information from unauthorized use, disclosure, and loss. Encryption technology, including current industry-standard encryption protocols, is used to protect personal information in certain areas of our websites during transmission across the Internet.
Changes to this Privacy Policy
We may change this Privacy Policy from time to time to reflect new ways that we process your information. When we post modifications to this Privacy Policy, we will revise the "Last Updated" date at the top of this page. The modified Privacy Policy will be effective immediately upon posting on the Service. If we make significant changes that affect your information, we will provide you notice of such changes through the Site, the App, by email, or some other means of contact. We encourage you to periodically review this page for the latest information on our privacy practices.